Refund Policy
At , we strive to ensure satisfaction with every purchase. However, we understand that there may be circumstances under which you need to request a refund. This policy outlines the conditions under which refunds may be granted.
Section 1: Eligibility for a Refund
Subscription Services:
Customers who have purchased subscription services may cancel their subscription within 7 days of purchase to receive a full refund. After 7 days, no refunds will be issued.
Digital Products:
Due to the nature of digital content, we do not offer refunds for any digital product once the product has been downloaded or accessed.
Physical Products:
For any physical products purchased through our website, customers may request a refund within 30 days of the delivery date. The product must be returned in its original condition. Shipping costs for returning the item are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item).
Section 2: Process for Requesting a Refund
To request a refund, please send an email to [email protected] with the following information:
- Your name and contact information
- Order number
- Reason for the refund request
- For physical products, proof of purchase and a photo of the item in its original condition
Upon receiving your request, we will review it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
Section 3: Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
Section 4: Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.
Section 5: Changes to the Refund Policy
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.
Section 6: Contact Us
Blue Book Publications operates under the legal entity L&M Solutions and is registered as a Doing Business As (DBA) entity. Our headquarters are located at 222 Keene Manor Circle, Nicholasville, KY 40356. This location serves as our primary office for conducting business operations, including but not limited to, customer service, product development, and administrative functions. We are proud to provide our services and products under the umbrella of L&M Solutions, ensuring the highest standards of quality and professionalism in all aspects of our operations.
If you have any questions about this Privacy Policy, please contact us by email at [email protected].